Refund & Cancellation Policy

Last updated: 26 October 2026

This policy explains refunds for credit purchases and subscriptions in Nova.

Credits

• Credits are digital goods delivered instantly to your account.
• Because they are delivered immediately, credit purchases are generally non-refundable once used.
• If you were charged but did not receive your credits, contact us within 7 days and we will investigate and, if confirmed, refund or re-credit you.

Subscriptions

• Subscriptions renew automatically unless cancelled.
• You can cancel at any time. Cancellation stops the next renewal; it does not refund the current period.
• If you cancel, you keep access until the end of the paid period.

How refunds are handled

• Refunds, where approved, are made to your original payment method.
• Payments made through the Apple App Store or Google Play are subject to Apple's and Google's refund processes. For those, request a refund through your store account.
• Payments made through other providers are handled by us directly.

Wrong or duplicate charges

If you see a duplicate or incorrect charge, email support@nova.ae with the date and amount. We aim to respond within 3 business days.

Contact

Email: support@nova.ae