NovaPrivacy Policy
Operated by NOVA HR Consulting L.L.C-FZ, Dubai, U.A.E. License No. 2419201.01
Last updated: 26 October 2026
Nova ("Nova", "we", "us", "our") is operated by NOVA HR Consulting L.L.C-FZ, a company licensed in the Meydan Free Zone, Dubai, United Arab Emirates (License No. 2419201.01). This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have. By using the Nova app, you agree to this policy.
Who this policy is for
Nova is built for migrant workers living and working abroad. We know many of our users are sharing personal information on a phone for the first time. We try to collect as little as possible and to explain everything in plain language.
Information we collect
| Category | What it includes | Why we collect it |
|---|---|---|
| Account information | Mobile number, name, age (optional), destination country | To create and secure your account |
| Work information | Current job type, employer name (optional) | To tailor jobs, rights content, and phrases to you |
| Emergency contacts | Names, relationship, phone numbers you add | To alert them if you trigger an SOS |
| Documents (optional) | Passport, visa, contract scans you choose to store | To keep copies safe and accessible to you |
| Safety information (optional) | Blood group, medical note, passport number | Shared only if you press SOS |
| Usage data | Features used, credits used, app activity, device type | To run the app, prevent abuse, and improve it |
| Payment data | Transaction records for credit purchases | To process payments and provide receipts |
| Approximate location | Only when you trigger SOS or use location features | To send help to the right place |
We do not sell your personal information to anyone.
How we use your information
- To provide the services you request (translation, rights, money comparison, jobs, travel)
- To send safety alerts to your emergency contacts when you trigger SOS
- To process credit purchases and prevent fraud
- To send you notifications you have turned on (visa alerts, job matches, credit reminders, news)
- To improve the app and fix problems
- To meet legal and regulatory obligations, including recruitment regulations that apply to us
Sensitive information
Documents and safety information (passport, medical notes, blood group) are stored securely and are only shared when you choose to share them, or when you trigger an SOS. You can delete them at any time from the app.
Third-party services we use
| Service type | Purpose |
|---|---|
| Translation provider | To translate your voice and text |
| Payment gateways (for example card processors, regional wallets) | To process credit purchases |
| Money transfer partners | When you tap through to compare or send money, you are taken to that partner; their own privacy terms apply |
| Flight search partners | When you search or book flights, you are taken to that partner |
| Cloud hosting and analytics | To run the app and understand usage |
| Push notification services | To deliver notifications |
These providers are only given the information needed to perform their service.
How long we keep your data
We keep your information for as long as your account is active. If you delete your account, we delete or anonymise your personal data within 30 days, except where we must keep certain records (for example transaction and recruitment records) to meet legal, tax, or regulatory obligations in the UAE.
Your rights
You can:
- Access the personal data we hold about you
- Correct information that is wrong
- Delete your account and data (see the Account & Data Deletion page)
- Turn notifications on or off
- Withdraw consent for optional data at any time
To make a request, email support@nova.ae.
Security
We use encryption and access controls to protect your data. No system is perfectly secure, but we work hard to keep your information safe, especially sensitive documents.
Children
Nova is not intended for anyone under 18. We do not knowingly collect data from minors. See our Child Safety page.
International use
Nova is used in many countries. By using the app, you understand your data may be processed in the United Arab Emirates and in other countries where our service providers operate.
Changes to this policy
We may update this policy. If we make significant changes, we will notify you in the app. The "last updated" date shows the latest version.
Contact
NOVA HR Consulting L.L.C-FZ
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Email: support@nova.ae